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One example of the services it offers is the option for a corporate customer to sign up for a subscription that allows it to constantly upgrade its PCs to the latest equipment rather than having to buy a new batch of boxes each time. SSG was the fastest-growing unit at Lenovo in the first quarter, expanding 38 per cent compared to the same period last year.
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Global shipments topped 300 million for the first time in six years in 2020, according to figures from market intelligence firm International Data Corporation.īut 37-year-old Lenovo wants a robust software and services business to stay relevant as markets evolve. The global PC market, which includes laptops, shrank for seven straight years from 2012 to 2018 before Covid-19 spurred a new wave of buying as more people worked from home. “The hardware TAM (total available market) is about US$1 trillion on a worldwide basis,” he said, “When we move to … IT services, this can provide another TAM of US$1 trillion.” Wong has an ambitious goal: if Lenovo can successfully compete as an IT solutions provider it should be able to double its customer base. A week later, Lenovo merged its IT business unit with SSG and put Wong in charge of the enlarged group. In the same week, Lenovo told Nikkei Asia that it was assembling a war chest of about US$9 billion to invest in artificial intelligence (AI) research to supercharge its IT services capability over the next three years. On September 8, Lenovo expanded its IT services brand Lenovo TruScale to allow customers to buy “everything as a service”. Story continues Lenovo to benefit as ‘new normal’ triggers surge in PC and IT spending
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